Not 100% in love with it? Start the return process.

Once completed, you’ll receive instructions on how to return your order! Along with a pre-addressed UPS label.

Should you wish to ship the return on your own, please set up your RMA and ship the order to:

Timbuk2

c/o Returns

2031 Cessna Drive

Vacaville, CA 95688

Once received, returns take about 7-10 business days to process. A confirmation email will be sent to the email address on file once the return process is completed.

What Qualifies For A Return at Timbuk2.com

ELIGIBLE READY MADE ITEMS

Most ready made items purchased from www.timbuk2.us.com can be returned within 30 days. Custom products and items marked Final Sale are not eligible for return. We will issue a refund to the original form of payment or store credit if preferred. Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your ready made bag, we don’t charge a restocking fee for eligible returns.

HOW DO I EXCHANGE AN ITEM

We are unable to offer an exchange service at this time. Should you require to exchange an item, simply return the original item for a refund. You may purchase the replacement at your convenience, before or after you receive your refund. If you received the item item as a gift, please Contact Us with the order details and we’ll work to help make it happen.

REPAIRS AND WARRANTY

Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag.